Role: Assistant Manager – Operations (International Voice Process)Location: BangaloreCTC: Up to ₹8.3 LPAImmediate joiners and female candidates are preferredJob Summary:Seeking a dynamic and experienced Assistant Manager to lead international voice operations. The ideal candidate will ensure smooth process delivery, manage teams effectively, and meet client KPIs and SLAs.Key Responsibilities:Manage and supervise international voice process teams.Drive operational excellence and process efficiency.Monitor performance metrics and implement improvement plans.Handle escalations and ensure high customer satisfaction.Coordinate with cross-functional teams and stakeholders.Requirements:6+ years of BPO experience, with at least 1 year in AM role.Strong communication and interpersonal skills.Proven ability to manage performance and deliver results.Flexible to work in shifts, including night shifts.
Job Title
Assistant Manager- International Voice Process