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Position: Cluster ManagerLocation: Mumbai, IndiaEntity: Ode SpaDuration: Full-timeReports to: Operations HeadAbout Ode SpaOde Spa is one of India’s leading wellness and spa chains, known for offering rejuvenating treatments, exceptional customer experiences, and a commitment to holistic well-being. With a growing footprint across luxury hotels, malls, and standalone outlets, Ode Spa is redefining wellness across the country.Role OverviewWe are looking for an energetic, hands-on, and performance-driven Cluster Manager to oversee the operations of multiple Ode Spa outlets in Mumbai. This role involves managing day-to-day operations, team leadership, revenue optimization, service quality, and customer satisfaction across all assigned locations.Key ResponsibilitiesLead and manage a cluster of spa outlets across Mumbai, ensuring smooth operations and adherence to brand standards.Monitor daily, weekly, and monthly performance metrics, including sales, service quality, and customer feedback.Drive revenue growth and profitability through effective planning, team motivation, and marketing collaboration.Supervise, coach, and support spa managers and therapists to deliver best-in-class customer experiences.Ensure compliance with SOPs, hygiene protocols, and brand guidelines across all locations.Coordinate with HR for recruitment, training, and performance evaluations of staff within the cluster.Liaise with mall management, hotel partners, and landlords to ensure seamless business operations and maintain relationships.Handle customer escalations, resolve operational challenges, and implement service recovery processes when required.Provide regular reports and updates to the Regional Head on performance, initiatives, and issues.Oversee inventory management and cost control across all outlets in the cluster.Requirements6–10 years of experience in operations management, preferably in wellness, spa, retail, hospitality, or beauty industries.Proven experience managing multiple locations or units.Strong leadership, people management, and interpersonal skills.Customer-focused mindset with a passion for service excellence.Excellent organizational and problem-solving abilities.Proficient in MS Excel, basic reporting tools, and CRM/scheduling systems.Willingness to travel within the city and work in a dynamic, fast-paced environment.Fluency in English and Hindi is essential.Why Join Ode Spa?Work with a nationally recognized wellness brand.Be part of a growing organization with opportunities for rapid career progression.Lead dynamic teams and impact customer experiences at scale.Performance-based incentives and employee wellness benefits.To apply, please share your CV at dorcas@ or WhatsApp at +91 63049 36022.