Job Title

Position : System Administrator Location : Remote Duration : Full TimeNote : Need to work on PST Hours Key Responsibilities:· Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.· Provisioning and system setup for new hires.· Prioritize incidents and service requests according to defined processes to meet defined SLAs.· Use remote tools and diagnostic utilities to aid in resolving support requests.· Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.· Installing and configuring hardware and software components throughout various network infrastructure devices.· Install antivirus software and ensure virus definitions are up to date.· Server administration via Active Directory, File & Print services, DNS, DHCP.· Network firewall and switch administration and maintenance.· Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.· Establish good relationships with all departments and colleagues.· Ensure company safety and security standards are met.· Network and server solution design and architecture.· Migrate on-premises servers and IT infrastructure to cloud.· Enable and use advanced tools and processes to provide cybersecurity protection to client IT infrastructure.· Work jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals and presentations on technical assessments, implementations and ongoing technical account management.Requirements:· College diploma or university degree in the field of Computer Science and/or 5+ years equivalent work experience.· Exceptional written and oral communication skills.· Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, Server 2022, and Mac OS.· Experience writing proposals for technical solutions to fulfil business needs.· Strong understanding of technology and business productivity systems.· Active Directory knowledge and experience.· Experience with firewalls, switches, routers, AP’s.· RMM and PSA Experience.· Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.· Good problem-solving skills.· Excellent customer service skills.· Sales Engineering experience a plus.· Microsoft Server certification preferred.· Microsoft Desktop operating systems certification preferred.· Experience with cloud architecture, cloud infrastructure, design and deployments..· CompTIA Net+ and/or CompTIA Security+ certifications preferred.