Job Title

Company DescriptionShare At Door Step is a sustainability-tech platform revolutionizing the way people donate preloved goods. With a presence in 11 major cities across India and Singapore, we have a loyal user base of over 1 million conscious households supporting 135+ charities. Our collaborations with industry leaders deliver significant impact, aligning with partners’ business objectives to enhance customer loyalty and increase sales.Key responsibilities:1. Provide information to customers, resolve reported issues when possible, communicate issues to the proper entities, and follow up with customers when necessary2. Coordinate with logistics and charity partners to ensure deliveries within SLAs3. Handle customer support messages and DMs for India/Singapore/London operations of Share At Door Step4. Solve customer issues ranging from pickup fulfillment issues to delays5. Answer incoming customer phone calls in a professional and courteous manner6. Respond to customer emails quickly and efficiently, utilizing proper formatting and grammar7. Quickly and effectively respond to incoming chat messages from customers8. Report issues to the respective partners/teams in a standardized format with clearly defined details of the problem9. Follow up with customers (via email or phone) who reported a problem that is now corrected10. Properly document all interactions with selected customers in the proper, standardized format11. Handle social media platforms and work with the marketing team for growth campaigns12. Proactively get involved in reach-out campaigns of the company13. Must be able to understand and communicate effectively with diverse accents (as customers will be from Singapore and London).QualificationsCustomer Support, Customer Satisfaction, and Customer Service skillsAbility to provide online support efficientlyExcellent communication and problem-solving skillsStrong attention to detail and ability to multitaskExperience working in a customer-facing role is a plusCompensationCTC: ₹2,16,000 – ₹2,40,000 per annum(Based on experience and overall fit for the role)