Key Responsibilities:Drive Online Sales: Manage and optimize product listings, assist in promotions, and help meet sales targets through various digital channels.Customer Support: Respond to customer inquiries via chat, email, or social media, ensuring a high-quality customer experience.Product Expertise: Maintain strong knowledge of the product catalog to assist customers and support the marketing team with accurate content.Order Management: Oversee order processing, returns, and exchanges, ensuring accuracy and timeliness.Team Support: Mentor junior associates, share best practices, and collaborate with cross-functional teams (marketing, logistics, tech).Reporting: Track KPIs, customer feedback, and sales trends to support continuous improvement.
Job Title
Senior Sales Executive