Job Title

Key Responsibilities:Build strong and lasting relationship with the with all stakeholders within the customer’s organizationEnsure all customer issues and queries are attended to on priority with minimal escalationsEstablish relationship-based customer service deliveryWork with the team to deliver top quartile results on customer experience and drive owner mindset for BusinessStudying the annual volume forecasts as developed by the demand planning team of the customerCreation of baseline spend (at overall and transport mode level) using the customer demand forecast and plan for additional capacity/RFQ in coordination with Customer teamOwnership of the entire RFQ process from RFI to RFP to RFQ across transport modes.Performing regular (monthly, quarterly, annual) vendor evaluation based on set performance measures as aligned with the customerPartner with the customer purchase/procurement team to evaluate RFQ/tender/spot quote submissions, offers as well as negotiate on behalf of the customer incl. recommending service providers to customers based on performance, service level and costClosure of RFQ process with each service provider through award of business processes such as service agreement signings & onboarding programsOwnership of the exception procurement approval processWork with overseas customer offices on shipment prioritization matrices as well as carrier allocationCollaborating with the customer, their plants as well as other 3PLs (CHAs, transport operators, carriers) to ensure seamless logistics planningCoordination of Exports processes across transport models - Ocean, Air, LCL - from cargo readiness & booking to BL release stage.Team management:Identify and develop talent in teamLead by example for team membersMonitor team KPIS and take corrective actionsProper delegation of work among team membersTraining for new team memberIdentify areas of revenue leakagesDrive commercials and profits at customer levelExperience:SCM background with proper understanding of international supply chainsMinimum 5 years of work Experience from operational roles in Logistic industry.