Job Title: Technical Support EngineerExperience Required: 2–3 YearsLocation: RemoteEmployment Type: Full-TimeShifts: Rotational (24/7 support environment)Job Summary:We are looking for a skilled and proactive Technical Support Engineer with 2–3 years of experience in technical troubleshooting and software testing. The ideal candidate will have excellent communication skills, strong manual testing abilities, and a positive, customer-first attitude. Flexibility to work in rotational shifts including night shifts is essential.Key Responsibilities:Provide high-quality technical support to users and clients.Perform thorough manual testing of web platforms and services.Troubleshoot and resolve technical issues effectively and promptly.Test and validate websites, especially WordPress-based platforms.Collaborate with development and QA teams to report bugs and ensure resolutions.Maintain detailed documentation of issues and resolutions.Required Qualifications:BE (Comp Science or equivalent).2–3 years of relevant technical support.Strong verbal and written communication skills.Excellent technical troubleshooting skills.Strong manual testing experience.Preferred Skills (Added Advantage):Experience with automation testing tools such as Selenium or Playwright.Hands-on experience with WordPress or website testing.Familiarity with bug tracking and documentation tools (e.g., Jira, Confluence).Soft Skills:Positive attitude and strong work ethic.Team player with good behavioral skills.Willingness to learn and adapt quickly.
Job Title
Technical Support Specialist