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Education: BE/BTech/MCA/MTech (Preferably CS/IT) Experience Level: 2-8 years Open to travel from Delhi to any Client locationTechnical Skills Required Mandatory: Product and Application Support a) Good experience in product and application support with sound knowledge of networking and IT Infrastructure b) How typically big enterprise support product installation and upgrades are managed and how the patch management is done Windows / Linux System Administrationa) Expertise in Windows Administration (2012 / R2, 2016, 2019,2k22) or Linux SystemAdministration (Red hat, Ubuntu, CentOS)b) Strong skill sets of Windows Services and Linux Daemonsc) Knowledge in Mac operating systems d) Hands on experience in implementing Group Policies & Active Directory Server Roles, Knowledge in ADFS, SAML, Certification servicese) Manage and Troubleshoot AD environment, AD components, AD Roles & Functionsf) Good knowledge in different server roles (Webservers (IIS), DHCP servers, DNS, Remote Desktop services, FSMO, SCCM, SMTP)g) Product installation, Upgrades and Patch ManagementNetworkinga) Strong fundamentals in networkingb) Hands on troubleshooting experiencing in Networking (Layer2 and Layer3)c) Experience with firewalls, Internet VPN’s, IPSec tunnelingd) Remote implementation and troubleshootinge) Good knowledge about different VPN technologiesf) Knowledge about TCP/IP, DNS, Proxy serversg) Basic understanding of IPTables, TLS, SSL, netstat, nslookuph) Knowledge about security software such as DLP, firewalls (End point security are add-on)Tools and Expertisea) Experience in debugging tools like Prefmon, Procmon, Process explorer, Resource monitor & Windows Sysinternal tools b) Hands on experience on Windows Sysinternal Tools, TCP Dump / Wireshark trace analysisc) Knowledge in TCPView & crash dump analysis knowledged) Experience on Wireshark, Nmap, http analyzer, Debug view etc. (add on) e) Knowledge in VAPT analysis & Security (Desirable) f) Security - Knowledge in TLS, SSL, Encryptions, PKI Concepts, Basic understanding about Vulnerability assessments and penetration testsg) Knowledge of Power-shell scripting, Linux shell scripting and Python is add-onVirtualization and Clouda) Expertise in Virtualization Technologies – VMWARE, Hyper-V or XenHypervisorb) Cloud technology - understanding of Azure, AWS & GCP (or Certified)Good to have:Knowledge in VDI (Citrix, Parallels, VMware Horizon), NginxSupport Management and Tools Knowledge:a) Knowledge of L1 and L2 Ticket tracking tools b) Should be able to provide reports for any escalations, Root cause Analysis (RCA) and Productivity reports Soft Skills Required Clarity of thoughtSincereProactiveSelf-motivatedLogical bent of mind (Analytical)Team playerFlexible/adaptableGood communication skills (both written and verbal)Role and Responsibilities: Providing customer delightOffering excellent technical support experience to customersGood listener to customers, provides on-time deliveries Attending tickets and emails (Proactively involved in escalations and making sure customer commitments are met)Make sure support deliveries are under defined TATs and SLAsInvolve appropriate authorities when escalations are required Coordinate with Sr. System Administrators, SME (Subject Matter Expert)Cross-functional team discussions (QA – Quality Analysts, Security Analysts, Development team) - On-time internal escalations Adapt and implement new technologies related to Zero trust network & Virtualization verticalsImplementation and Configuration of Products on Cloud Technologies and On-prem virtualization environmentProvide solution documents, KB articles, Incident/Preliminary analysis Document & RCAsReproduce customer issues and if required, analyze the root cause; check and verify any viable solutions available other than development, such as creating scripts, simple solutions, etcDocumentationsReady to learn and groomOpen to travel for businessFounded in 2012, Accops is a leading provider of secure remote access and digital workspace solutions, enabling organizations to maintain control and governance while offering flexibility to work from any device. Accops offers a comprehensive Digital Workspace suite that includes Zero Trust-based Application Access Gateway, End-User Computing (EUC) Virtualization via VDI, robust Identity & Access Management (IAM) solutions such as Multi-Factor Authentication (MFA) and Single Sign-On (SSO), and thin client hardware and software solutions.Accops addresses modern remote work challenges by delivering secure, instant access to business applications. Its solutions protect against network threats and unauthorized access, critical in today’s work-from-anywhere environment. Unlike traditional, multi-product approaches, Accops' pre-integrated suite reduces complexity and deployment time, ensuring faster and more agile implementation.Headquartered in Pune, Accops has become a significant player in the End-User Computing (EUC) virtualization domain, offering a one-stop solution for organizations seeking to deploy secure remote work infrastructures. Its products, including the Nano OS for secure containerization on BYOD devices, and extensive MFA and SSO capabilities, ensure robust data protection and strong identity management.Part of Jio Platforms Ltd, Accops continues to innovate and enhance digital workspace solutions with a focus on security, user experience, and operational efficiency.