Job Title

What this Job Entails: The Software Engineer designs, develops, troubleshoots and debugs software programs for enhancements and new products. They will also develop software and tools in support of design, infrastructure and technology platforms.Scope: Resolves a wide range of issues in creative waysSeasoned, experienced professional with a full understanding of their specialtyWorks on problems of a diverse scope Receives little instruction on day to day work, general instruction on new assignmentsYour Roles and Responsibilities:Provide administration, development, and application support for end users Design, develop, code, test and debug system softwareDesign and implement software of embedded devices and systems from requirements to deploymentReview code and designConfigure and integrate third-party software components and technologiesPerform root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environmentsAddress and resolve esclataed software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibilityProvide limited after hours and on-call support as neededEngage in review and development of test documentationWork with stakeholders and cross-functional teams on projects and initiativesOther duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this positionRequired Qualifications/Skills:Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience Networks with senior internal and external personnel in own area of expertiseDemonstrates good judgment in selecting methods and techniques for obtaining solutionsExperience working with various development programsAbility to quickly learn customer support processes, tools and techniquesUnderstanding of how to configure third-party software components and technologies Ability to perform root cause analysis of network, operating system, and other issues Excellent communication skills in English (both speaking and writing)Ability to collaborate and work remotely including use of communication toolsAbility to multi-task and self-organize including prioritization of activitiesExperience using monitoring systems Attention to detail Preferred Qualifications: Familiarity with system administration Physical Demand & Work Environment:Must have the ability to perform office-related tasks which may include prolonged sitting or standingMust have the ability to move from place to place within an office environmentMust be able to use a computerMust have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers