Required Technical Skill Set (Skill Name) Experience in IT Service Desk Support (L1/L2) Proficiency in Ticketing Tools (ServiceNow, BMC Remedy, JIRA, or equivalent) Knowledge of ITIL Processes (Incident, Request, Problem, Change Management) Basic Troubleshooting Skills (Windows, Mac, Network, VPN, Active Directory, Email, Printers) Experience with Remote Support Tools (RDP, SCCM, Bomgar, TeamViewer) Strong Communication & Customer Service Skills Ability to Document & Escalate Issues Effectively Must-Have Excellent Verbal & Written Communication Skills Strong Troubleshooting & Problem-Solving Abilities Ability to Handle High-Pressure Situations & Multi-Task Customer-Centric Approach & Professionalism Willingness to Work in a 24/7 Shift Environment (if applicable) Good-to-Have Certifications: ITIL v3/v4 Foundation, Microsoft Certified: Modern Desktop Administrator Associate Experience with Cloud-Based Support Environments (Azure, AWS, Google Workspace) Basic Knowledge of Cybersecurity Best Practices Exp Range: 4 TO 8Location: Chennai, Hyderabad, BangaloreInterview Type: Weekday Virtual Drive [Friday]Date: 11-Apr-2025
Job Title
Desktop Support Specialist