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TCS Mumbai is Hiring for Team Lead – HR Ops (HRO Operations)Location - MumbaiOnly Work from Office (No Hybrid, No Remote, No Work from Home)Shift Timing : Should be comfortable with night (US) & Rotational ShiftsHR Operations Team LeadWe are seeking a highly skilled and experienced Team Lead to lead and oversee a diverse portfolio of Human Resource Outsourcing (HRO) services. The ideal candidate will have a proven track record of managing medium teams, delivering exceptional client and stakeholder satisfaction, and maintaining strict adherence to Service Level Agreements (SLAs). This role requires strong expertise in global HR processes (Global benefits, invoicing, Total rewards, Global wellbeing) and systems, including Workday, Darwin, ServiceNow, and other HRO platforms.Key Responsibilities:Team Leadership and Management:Lead, mentor, and manage a team of 15+ resources, ensuring high performance, engagement, and professional development.Allocate tasks, monitor progress, and drive accountability across the team to meet operational goals.Foster a culture of collaboration, innovation, and continuous improvement.Performance management experience and yearly rating and performance evaluations2. Service Delivery and Operations Management:Oversee the end-to-end delivery of services across key HRO domains such as:Global BenefitsTotal RewardsInvoice ProcessingWellbeing BenefitsGlobal MobilityEnsure compliance with SLAs, KPIs, and other performance metrics, driving operational excellence and accuracy.Continuously identify and implement process improvements to enhance efficiency and client satisfaction.3. Client and Stakeholder Management:Build and maintain strong relationships with global clients and internal/external stakeholders.Act as the primary point of contact for escalations and strategic discussions, ensuring client expectations are exceeded.Provide regular updates, insights, and reports to stakeholders on service delivery performance. 4. Technical Expertise:• Utilize and manage HRO systems like Workday, Darwin, and ServiceNow to streamline operations and ensure seamless service delivery.• Stay updated on the latest trends and functionalities in HRO technologies to provide innovative solutions. 5. Strategic Planning and Execution:• Collaborate with leadership to develop and execute strategic plans for service delivery and team development.• Drive initiatives to expand service offerings and align them with organizational goals.Qualifications and Skills:• Education: Bachelor’s degree in human resources, or a related field.• Experience: Minimum 7- 10 years of experience in HRO services, with at least 3 years in a team lead role.• Technical Skills: Proficiency in Workday, Darwin, ServiceNow, and other relevant platforms is good to have• Language: Native-level fluency in English, both written and verbal is a must• Client Management: Exceptional skills in client and stakeholder engagement, with a proven ability to handle complex relationships and escalations effectively.• Leadership: Demonstrated ability to lead and motivate large teams, with a focus on performance management and team growth.• Analytical Ability: Strong problem-solving skills with the ability to analyze data, generate insights, and drive informed decisions.• Interpersonal Skills: Excellent communication, negotiation, and conflict-resolution skills.Working ConditionsWork Shift will be dependent on geography/region & Team coverage requirements across a 24-hour * 7 service deliveryWork from Office (No work from home)Agile to extended work hours when needed to meet deadlines without prompting.Mandatory Requirements (How to generate your EPCN)EPCN number is mandatory for eligibility of the interview. Follow the steps below to register and mention the EPCN number on your resume· Step 1: Visit Step 2: Click to login· Step 3: Click New user (Register with us)· Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)· Step 5: Once completed, your TCS no. will be generated which starts from EP2025XXXX.· Step 6: You will receive the EP number on your personal e-mail ID.About TCS:A global IT and business solutions leader, TCS has an employee strength of 612K+ with global presence in 55 countries and a revenue of USD 29.08 billion (2023-24). TCS offers services across service lines Cloud Infrastructure, Cognitive Business Operations, Cybersecurity, Consulting, Enterprise solutions, Internet of Things / Digital engineering, Data and Analytics, etc.TCS is one of the country's largest equal opportunity employers with more than one-lakh female associates and is a continuously ranked a leader in the 'India's Most Respected Companies' survey