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About UsObserve.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit OpportunityWe are seeking a talented and ambitious senior engineer for the role of Software Development Engineer 4 at Observe AI. In this role, you would develop systems around cloud platforms capable of processing millions of call recordings daily, using the latest cloud computing technologies. Working alongside a team of top technical experts, you'll devise a roadmap and implement solutions to build a scalable, secure, and multi-tenant platform.What you’ll do day to day as a Software Development Engineer IVLead the design and development of complex software systems using modern software development practices and technologiesDefine and implement software architecture and design patterns that enable scalable and maintainable software systemsDevelop technical strategies and roadmaps to drive the evolution of our software platforms and systemsMentor and coach other engineers, promoting a culture of technical excellence and continuous improvementCollaborate with cross-functional teams to define and deliver high-quality software products and servicesContribute towards cross-team initiatives, and share knowledge and best practices with the broader organizationDrive innovation and experimentation, identifying new opportunities for growth and improvementBuild model reusable code and design/facilitate libraries for future useCollaborate with the product team to understand and refine the product roadmap, while taking ownership of the technical roadmap definitionMentor and coach other engineers, promoting a culture of technical excellence and continuous improvementWhat you’ll bring to the roleBachelor's or Master's degree in Computer Science8+ years of experience in software engineering, with a focus on large-scale, distributed systemsStrong programming skills in one or more programming languages, such as Java, Python, etcProven experience in software architecture and design, with a deep understanding of software design patterns and principlesUp-to-date knowledge of evolving technologies and the ability to guide the team toward evaluating and adopting cutting-edge technologieExcellent communication and collaboration skills, with a track record of working effectively with cross-functional teamsStrong problem-solving skills and a passion for solving complex technical challengesKnowledge of container management tools (e.g. Docker Swarm, Kubernetes).Familiarity with data stores, including at least one of the following: Postgres, MongoDB, Cassandra, and RedisKnowledge of queueing systems (e.g. SQS, Kafka) and caching systems (e.g. Ehcache, Memcache)Ability to perform well in a fast-paced environmentExperience leading and mentoring teams of engineersCompensation, Benefits and PerksExcellent medical insurance options and free online doctor consultationsYearly privilege and sick leaves as per Karnataka S&E ActGenerous holidays (National and Festive) recognition and parental leave policiesLearning & Development fund to support your continuous learning journey and professional developmentFun events to build culture across the organizationFlexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)Our Commitment to Inclusion and BelongingObserve.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit