Job Title

Join Our Team at Staffingly, Inc. Title: US Voice Process - Customer Service Specialist (Healthcare or Hospitality Background Preferred)Location: Kondapur, HyderabadShift Timings: INDIA NIGHT SHIFT (6.30PM IST_3.30AM IST)Positions: 20Please send your resume with a 30 second self introduction audio clip to Career@ with the subject line "Job Application - US Customer Service Specialist"Job DescriptionThe ideal candidate will be adept at multitasking and possess a strong understanding of healthcare workflows to ensure seamless integration with client operations.Key ResponsibilitiesAppointment Scheduling: Handle booking, cancellations, rescheduling, and follow-ups to maintain an organized patient flow.Insurance Verification: Verify patient insurance coverage and manage prior authorization requests for treatments and procedures.Collaborate with billing teams to ensure accurate and timely claims submission.Maintain and update patient records, provide real-time scribing, and ensure compliance with HIPAA standards.Address inquiries, send reminders, and communicate professionally with patients.Assist with virtual appointment setup, resolve technical issues, and onboard patients for telehealth consultations.