Job Title

The role of the Account Manager Hotel Chains reports to the Area Manager Hotel Chains and is responsible for developing and establishing strong relationships with hotel chains in scope ensuring they have a clear understanding of HBX value proposition and the different tools to maximize their revenue growth with us. Building rapport and trust via a consultative approach with partners is a crucial aspect of an Account chains Manager´s role in their portfolio management.Effectively optimize, manage and enhance their portfolio through the implementation of the Central Framework agreements as well as the negotiation of the right commercial conditions required in their area, as well as, integrating the ecosystem via tailoring the product offering. This role is also responsible of ensuring they meet or exceed performance and financial targets and focuses on driving profitability and differentiation as a competitive advantage as well as joint-value proposals to foster long-term relationships.Partnership buildingActing as the primary point of contact for hotel partners for the Large chains in scopeBuilding rapport and knowledge-based trustDrive joint-value catered to partner needsAttending industry events and engaging in networking opportunities to strengthen relationships and stay connected with our key partnersEnsure the supplier has a clear understating of Hotelbeds and its possibilities (Marketing packages, Markets and client promotions, tools and new processes…) that it allows to optimize the income of each hotel.Portfolio and Performance ManagementMonitoring the Performance and KPIs for each hotel and chain, working closely with the Area Chains Manager and Central Framework agreements team to ensure the right conditions are in place at all timesIdentify opportunities via comprehensive market trends analysis and optimising all valid agreements with the hotel chainUnderstand and correlate commercial conditions with business impact (increase in conversion rates)Assist to regular performance reviews with the Area Chains manager to identify areas of improvement and agree on strategic action plansStrategy implementation and deliveryImplement and deploy the strategic plans communicated by the Regiona chains Managers and Area Chains manager aligned with the overall organizational goals and objectivesWork on an strategic account planning by prioritising the right chain partner interactions at the right timeSupport the Ecosystem integration by tailoring the product offering to each partner needs (Roiback, MKT products, Data, Insurate, etc.)Contracting Quality negotiation & optimizationUnderstand your portfolio´s potential and adapt the overall proposal to meet our partners needs in a holistic approach aligned with the pre-stablished central frameworkIdentify the key elements to improve the overall contracting quality that will drive the increase in conversion rate and materialize the chain´s potentialIdentify key opportunities aligned to the partner´s strategy (markets, lead times, volume growth in certain customer segments, etc)Identify strategic accounts to be acquired as part of the existing partner´s portfolioNegotiate differentiated conditions to ensure competitive advantages with key partners (aligned and respecting the pre-stablished central framework)CollaborationWork very closely with the Area Chains Manager towards chain´s goals and objectivesWork closely with the account developers on the transition of hotels and cluster to be moved to Prime Partners under Chains teamsWork closely with the Direct channel specialists team to accelerate the Ecosystem deployment and new deals acquisitionMaintain close relationship with other account chains managers to foster collaboration and best practice sharingWork closely with other departments to ensure smooth operation (marketing, operations, commercial enablement hub, SPA specialists, commercial optimisation, competitiveness, etc)Tools & Processes adoptionEnsure the usage and adoption levels of the company tools or processes agreed with area chains managerActive participation in the usage of any new tool and process implemented as well as providing constructive feedback towards its constant improvementEnsure continuity of the usage and adoption of tools and processes aligned with the company objectivesCollaborate with the decision on standarization across the region to ensure consistency and efficiencyDigital MarketingWork closely with marketing teams (aligned with team leader) on the marketing strategies to promote and ensure the right exposure for the chains in scope within the B2B segmentMonitor and analyze the effectiveness of those marketing activities to demonstrate the value to our hotel chains partnersCapabilities: Market Expertise and Relationship Building: Demonstrate a deep understanding of the hotel landscape, build strong partnerships, and tailor solutions to meet individual hotel needs.Commercial Acumen and Negotiation Mastery: Master the negotiation process, structure optimal commercial agreements, and optimize the use of HBX' tools to drive business growth and profitability.Business Development and Planning: Identify new business opportunities, develop comprehensive business plans, and prioritize initiatives based on business fundamentals.Data-driven decision-making: Leverage data and insights to inform decision-making, optimize performance, and identify areas for improvement.Product and Revenue Management Expertise: Possess a deep understanding of Hotelbeds' product portfolio and hotel revenue management principles to optimize pricing and inventory strategies.Teamwork and Collaboration: Collaborate effectively with internal and external stakeholders, sharing knowledge and aligning efforts to achieve common goals.Agility and Adaptability: Demonstrate the ability to thrive in a dynamic environment, embrace change, and think creatively to overcome challenges.Experience: Previous experience in commercial roles with direct contact with clientsPrevious experience in contracting and negotiation with customersExcellent in English spoken and writtenAccount planningAccount Growth PlansQualifications: Bachelor's or master’s degree in business administration, Tourism Management or similarProficient level of English and any additional language would be advantageous