Job Title

Job Title: Cisco Advanced Diagnostics EngineerShift - Night shiftOverview:We are seeking an experienced Cisco Advanced Diagnostics Engineer (ADE) to support complex technical escalations and lead critical deployments for our maintenance and managed services customers. This role is central to ensuring customer success, mentoring internal engineering teams, and delivering high-quality technical solutions across Cisco Unified Communications and Virtual Infrastructure environments.Key Responsibilities:Act as an escalation point for CSC engineers, providing Tier 3 support across Cisco UC and virtual infrastructure technologiesLead Release Management deployments, including upgrades, patches, and change managementMentor and train engineering teams on troubleshooting, diagnostics, and best practicesDesign, document, and deploy Cisco UC and virtualization solutionsAnalyze and resolve complex issues involving SIP, H.323, voice gateways, virtualization platforms, and QoSCollaborate with customers, vendors, and internal teams to ensure successful project delivery and customer satisfactionMaintain documentation and knowledge base content to support internal teamsRequired Qualifications:Bachelor’s degree in computer science, Engineering, or related field8+ years of hands-on experience with Cisco UC technologies (CUCM, UCCE/UCCX, CVP, Unity, CER, IM&P, etc.)5+ years of experience with Virtual Infrastructure (VMware ESXi/vCenter, Cisco UCS, Nutanix, Dell, HP)Strong troubleshooting skills in enterprise voice and network environmentsExperience with SIP Trunks, QoS, CUBE, ISR, and PSTN communicationExcellent verbal and written communication skillsProject leadership and customer-facing experiencePreferred Certifications:Cisco CCNP or CCIEVMware DCV