Job Title

Position: Customer Service Manager (Automotive – eCommerce Parts)Location: Remote (India-based applicants only, working U.S. hours)Employment Type: Full-Time, Long-Term Commitment RequiredWe are seeking an experienced Customer Service Manager with a strong background in the automotive industry, ideally from a dealership or professional parts/service environment, to lead and manage the customer service operations of our U.S.-based eCommerce auto parts business.This position supports customers purchasing parts for European, Asian, and American domestic vehicles, with a preference for candidates who have prior experience working with European brands such as BMW, Mercedes-Benz, Audi, and Volkswagen.This is a remote position operating during U.S. business hours, and requires a hands-on, detail-oriented leader with a proven ability to manage people and processes in a fast-paced eCommerce setting.Key Responsibilities:Oversee all customer service functions across multiple websites and marketplaces.Work closely with management teams based in the U.S. and Europe to ensure smooth day-to-day operations.Take ownership of issue resolution, return management, and improving the overall customer experience.Develop and train team members, fostering a high-performance environment which is based primarily in India and other nations.Monitor KPIs, escalate concerns, and implement best practices that align with business goals.Highly organized and able to create internal documentation, process improvements, and service workflows.Qualifications:Minimum 5 years of experience in customer service, with at least 2 years in a supervisory or managerial role.Background in the automotive parts or dealership service industry, with solid knowledge of European, Asian, or American domestic vehicles.Preference given to candidates with European vehicle experience.Familiarity with the North American vehicles or GCC regions is a strong plus.Exceptional English communication skills (written and spoken).Strong leadership and coaching ability, with a track record of building high-performing teams.Tech-savvy, highly organized, and capable of working independently in a remote environment.Ideal Candidate Profile:Self-starter with excellent judgment and customer-first instincts.Committed to continuous improvement and professional development.Brings solutions to problems and leads with accountability.Comfortable working across global teams and time zones.Seeking a long-term career opportunity with room for advancement.Important Note:This position is open to candidates currently based in India who can work full-time during U.S. business hours. Please do not apply if you are seeking short-term or part-time work.