Job Title

A technology services client of ours is looking for multiple Operation Manager to join them on a Full Time basis. Here are more details about the role,Role: Operations ManagerExperience: 3-5 YearsLocation: HyderabadNotice Period: Immediate- 30 DaysJob Description:As a Tech. Support Manager (/Operations Manager), Project management responsibilities includedelivering and managing every project on time within budget and scope.Manager is responsible for ensuring the success of our customers by effectively managing a team along with associated support projects and processes.This role involves handling critical customer escalations, career development of individuals, and project management processes.Apart from regular day to day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organizational importance, guide and mentor the next cadre of leadership as per organization values.The candidate is expected to be independent, self-motivated, proactive, results-oriented and able to define and provide a high level of customer satisfaction through the delivery of world-class support services.Managing day-to-day operations by interacting with client and team effectively to achieve customer satisfaction and delivery.Leadership - handle technically challenging and politically sensitive customer situationsStrong communications skills – Excellent spoken and written English communication skillsEffective, polished interaction with customer to gather information quickly; explaincustomer responsibilities in resolving issue; communicate next steps and status; and inspireconfidenceThe successful Operations Manager has the drive and intellectual horsepower to resolvedifficult customer issues; directly supports customers through telephone, email, and chatservices as applicableDemonstrable troubleshooting skills with the help of engineersCross-team collaborationIf you are interested, share the updated resume to pavan.k@