Job Title

Join OSF Digital this year - a globally recognised digital transformation specialist, and be part of our driven and innovative team. As a trusted Salesforce partner for over a decade, we are experts in B2B, B2C, and multi-cloud solutions. We have recently celebrated our 20th anniversary and have been steadily expanding our global presence. We are proud of our many accomplishments, including recognition in the Fast Company list of best workplaces for innovators, and in the Salesforce 2023 Partner Innovation Awards for our outstanding Multi-Cloud Digital Transformation expertise.At OSF Digital, you will collaborate with exceptional individuals who are dedicated to delivering top-quality outcomes for renowned brands worldwide. Our diverse yet tightly-knit team of over 2500 high-performing professionals operates across 50+ global offices. We foster a strong sense of teamwork, building long-term relationships with our customers.We are seeking a dynamic Technical Architect to join our energetic and innovative team.Job Role - Technical ArchitectJob Location :- India (Remote)Job Description :-Define and maintain the architectural frameworks/patterns, processes, standards, and guidelines related to systems, business, or data architecture.Translate business requirements into system qualities and repeatable design strategies and patterns, such as adaptability, scalability, availability, and security.Lead and guide the technical team in the development of project architectures, ensuring consistency with the initial design.Evaluate and select appropriate software or hardware and suggest integration methods, with a focus on Service Cloud Voice and Zendesk replacement solutions.Oversee progress of the development team to ensure consistency with initial design and adherence to architectural standards.Provide technical leadership and support to software development teams, particularly in the implementation and integration of Service Cloud Voice.Conduct code reviews and provide critical guidance in system design and troubleshooting.Stay abreast of emerging technologies and new design approaches; provide guidance on their adoption within the organization, including the transition from Zendesk to Service Cloud Voice.Collaborate with project managers and other staff members to develop budgets and timelines for solutions.Assess the business impact that certain technical choices may have on a client's business processes, especially in the context of transitioning from Zendesk to Service Cloud Voice.Lead and mentor a team of developers and architects, providing guidance and support to ensure effective solution delivery. Facilitate team meetings and ensure clear communication of project goals and progress.Coordinate team efforts to align with project timelines and business objectives.RequirementsCompetenciesProven experience as a Technical Architect or similar role, with a strong background in software architecture and development. Experience in designing and implementing complex software solutions, including Service Cloud Voice and Zendesk replacement projects. Familiarity with various operating systems (e.g., Windows, UNIX) and databases (e.g., MySQL, SQL Server).Skill SetKnowledge of Service Cloud Voice and experience in transitioning from Zendesk or similar platforms. Strong understanding of architectural design principles, patterns, and best practices. Proficiency in software engineering tools and software development lifecycle. Ability to document requirements and specifications. Leadership skills to guide and mentor the development team. Strong communication skills to effectively collaborate with various stakeholders.