Job Title

Coach Foundation is dedicated to empowering coaches in building and expanding their coaching businesses online. For nearly a decade, we have operated as a fully remote company, fostering a culture of professional growth and global collaboration. Our vision is simple yet impactful: “Normalize coaching and make it accessible to everyone on the planet.” Learn more about us at Coach Foundation: We are looking for a detail-oriented Refund Case Handler to manage customer refund requests efficiently. The ideal candidate will handle refund cases professionally, ensuring customer satisfaction while following company policies. Responsibilities: • Process refund requests in a timely manner. • Investigate cases by reviewing transaction details, order history, and supporting documents. • Communicate with customers via email, chat, or phone to resolve disputes. • Collaborate with internal teams (customer service, finance, etc.) for smooth processing. • Maintain accurate records of refund cases and resolutions. • Identify patterns in refund requests and suggest process improvements. Requirements: • Prior experience in customer service, dispute resolution, or a similar role. • Strong communication and problem-solving skills. • Ability to handle difficult customers with patience and professionalism. • Familiarity with e-commerce platforms and payment gateways (preferred). • Good organizational skills and attention to detail.