Job Title

We are looking for a proactive and empatheticCustomer Success Internto join our team. You will be the go-to person for our clients, helping them get the most value out of our services, solving their issues, and ensuring an exceptional experience throughout their journey with Mentor Match.Key Responsibilities Client Onboarding:Guide new clients through the onboarding process, ensuring they are set up for success. Relationship Management:Build and maintain strong, long-term relationships with families and students. Customer Support:Address inquiries, concerns, and technical issues via email, chat, or phone in a timely and professional manner. Problem Solving:Navigate complex client scenarios, especially with disengaged or rigid parents, and propose appropriate solutions. Renewals & Upselling:Identify opportunities for service expansion and handle subscription renewals to increase retention. Client Advocacy:Gather and relay customer feedback to internal teams to enhance service quality. Reporting:Maintain accurate records of interactions and client health metrics using CRM tools.