Job Title

Key Responsibilities:- Handle incoming phone calls, WhatsApp messages, and emails from prospective parents and participants. - Clearly explain camp details including locations, fees, training schedule, age groups, and registration process. - Maintain call logs and update lead status in CRM or tracking systems. - Follow call scripts and FAQs while ensuring a personalized and helpful interaction. - Escalate complex or sensitive queries to senior operations team or relevant departments. - Assist with post-call follow-ups, registration confirmations, and sharing relevant documentation or links. - Coordinate with marketing and tech teams to report common questions or blockers. - Ensure a warm, respectful, and professional tone in all communications that reflects the Barça brand.Requirements:- Any Bachelors degree - Excellent verbal and written communication skills in English and at least one regional language (Hindi preferred). - Prior experience in customer support, telesales, or front office roles preferred. - Comfortable using call tracking systems, Excel, WhatsApp Business, and email. - Good problem-solving attitude with attention to detail. - Passion for football or familiarity with FC Barcelona is an added advantage.Work Schedule:- 5-day working week (including weekends during peak registration period) - Flexible hours, with rotational shifts during active camp monthsJoin us to be part of a world-class sporting experience that inspires the next generation of footballers!