Job Title

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk AgentExperience Range: 4 – 6 Years onlyLocation: Chennai/BangaloreMust Have:- Answers and responds to inbound calls or electronic requests from end-users regarding products - Creates and documents all support calls from the user community into the service desk tracking software - Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support - Analyses and resolves all application software or hardware incidents and requests from end-users - Ensures to log and tracks incidents and requests from identification through resolution stages - Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete - Updates general knowledge of current corporate, division, and facility-specific products, as well as improving the ability to resolve requests on first contact - Ensures accurate and necessary information is obtained by utilizing Remedy Templates when available - Responsible for providing on-call support as neededGood to Have:- Establishes and develops relationships with other IT&S teams through frequent constructive communication - Responsible for identifying shortcomings for implementing process improvements - Complies with and supports HCA IT&S standards, policies, and procedures - Logs incidents and requests into appropriate product categorization - Ensures timely resolution or escalation of incidents, and promptly communicates on progress to end-users - Handles customers’ issues or requests with professional attitude.Essential:- Proven experience as a help desk technician or other customer support role - Tech savvy with working knowledge of office automation products, databases and remote control - Good understanding of computer systems, mobile devices and other tech products - Ability to diagnose and resolve basic technical issues - Proficiency in English - Excellent communication skills - Customer-oriented and cool-temperedMinimum Qualification:•15 years of full-time education•Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)