Job Title: Customer Relationship Manager (CRM) – SaaSLocation: HyderabadEmployment Type: Full-TimeDepartment: Product TeamRole OverviewAs a Customer Relationship Manager for our SaaS platform, you will be at the forefront of ensuring our broker customers are successful, satisfied, and engaged. Your role is to cultivate long-term relationships, drive adoption, minimize churn, and identify expansion opportunities. You’ll act as the voice of the customer internally and collaborate across teams to continuously improve the product and customer experience.Key Responsibilities- Customer Onboarding & Training: Ensure new customers are smoothly onboarded with proper training and implementation support. - Adoption & Engagement: Monitor product usage data, proactively engage clients to increase adoption, and recommend features that add value. - Account Management: Be the go-to contact for assigned accounts, understanding their business goals and ensuring alignment with product usage. - Retention & Renewal: Build trust and long-term relationships, reducing churn and ensuring timely renewals. - Feedback Loop: Collect product feedback and feature requests, collaborating with the product and engineering teams to improve the offering. - Cross-Sell & Upsell: Identify and execute opportunities for expanding usage (additional users, modules, or higher-tier plans). - Issue Resolution: Coordinate with support and technical teams to ensure quick resolution of customer issues.Qualifications- 2–4 years of experience in customer success, account management, or CRM. - Excellent communication and relationship-building skills. - Strong analytical thinking and ability to derive insights from customer usage data. - Ability to work cross-functionally and adapt in a fast-paced environment.Bonus Points For- Experience managing B2B SaaS clients, especially mid-market or enterprise. - Familiarity with customer lifecycle management metrics like NPS, CSAT, and churn. - Background in tools like Intercom, Mixpanel, or similar.What We Offer- A high-growth environment with career advancement opportunities. - The chance to work with innovative SaaS products that solve real business problems. - A customer-first culture where your work makes a direct impact. - Flexible work environment and competitive benefits.CTC: 6-7L
Job Title
Customer Relations Manager