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Position Title: Team Leader – US Residential Mortgage (Loan Servicing)Location: ChennaiLevel/Band: B1Work Days: 5 Days a WeekShift: US ShiftsNotice Period: Immediate Joiners PreferredEducation: Any GraduateExperience: 7+ years in Mortgage Origination with a minimum of 2 years in a team management roleJob Summary:We are looking for an experienced Team Leader to manage a team of mortgage processing professionals in a high-performance, SLA-driven US mortgage environment. The ideal candidate will possess deep knowledge of loan underwriting, strong leadership skills, and the ability to drive performance while maintaining compliance and client satisfaction.Key Responsibilities:- Team Management & Leadership: - Lead a team of mortgage processors to meet daily operational targets and SLA commitments. - Handle second-level escalations, providing guidance and resolution support to team members. - Motivate, mentor, and develop staff to achieve performance goals and maintain team morale.Operational Excellence:- Conduct weekly sampling audits to ensure consistent quality across all team members. - Ensure strict adherence to KPIs, SLAs, and client-defined metrics. - Monitor and manage attrition levels and ensure stability in team performance.Process Oversight:- End-to-end planning and execution of mortgage processing activities. - Conduct metrics reviews, analyze root causes of issues, and implement process improvements. - Liaise with clients, manage escalations, and build strong working relationships.Regulatory & Compliance Management:- Ensure all activities are in compliance with legal, regulatory, and contractual requirements. - Drive awareness and adherence to Information Security and Compliance policies among team members. - Facilitate regular audits, implement mitigation strategies, and conduct risk assessments as needed.Required Skills:- Strong understanding of mortgage origination and underwriting processes. - Proven ability to manage teams and deliver on operational KPIs. - Excellent communication skills – both written and verbal. - Strong organizational, analytical, and math skills. - Ability to manage client relationships and handle escalations effectively. - Detail-oriented with a focus on quality and compliance.Areas of Expertise:- Active Servicing - Default Loans Handling - Loss Mitigation - Bankruptcy - Loss Analysis - Foreclosure - REO (Real Estate Owned) - Flood Insurance - Hazard Insurance - Consumer Reporting - Escrow Administration