Job Title

Greetings From Teamware Solutions,We are Hiring 'Technical Support Associate/ customer service representative' for one of our reputed client.Experience:1+ YrsLocation: Noida OnsiteNotice : Immediate JoinersApply Only if you are Ready to attend F2F in Noida 25 AJD:• Provide timely and accurate resolution of customer and technical queries Connect Hosted services.• Troubleshoot common issues involving meeting access, audio/video connectivity, recording playback, and user account concerns.• Guide users through standard configuration and usage processes for optimal product experience.• Handle inbound support cases via chat, email, or phone in accordance with defined SLAs.• Escalate complex or unresolved issues to Tier 2 support with detailed documentation.• Collaborate closely with internal teams to identify patterns, emerging issues, and share customer feedback.• Assist with creation and maintenance of knowledge base content, FAQs, and customer documentation.Required Skills & Experience:• 0–2 years of experience in a technical support or customer service role, preferably in a SaaS or collaboration tools environment.• Strong verbal and written communication skills.• Good understanding of web conferencing technologies, browser settings, plug-ins, and general internet troubleshooting.• Familiarity with operating systems (Windows, macOS), browsers (Chrome, Firefox, Edge), and basic network connectivity.• Excellent problem-solving skills with the ability to think logically and empathize with customer challenges.• Willingness to work in rotational shifts and adapt to a fast-paced, global support environment.Nice to Have:• Exposure to Adobe Connect or similar web conferencing platforms.• Basic knowledge of networking (HTTP/S, ports, proxies), LMS integrations, or SSO concepts.#hiring