Role- Technical Support -L2 SupportRequired Technical Skills:Windows OS / macOS troubleshooting Microsoft 365, Outlook, Teams support Active Directory and Group Policy basics Networking fundamentals (IP, DNS, DHCP) Remote support tools (e.g., TeamViewer, Remote Desktop) Ticketing systems (e.g., ServiceNow, Jira) IT certifications (A+, MCP, MCSE, CNA, CNE, CISCO, etc.) Operating systems (Windows 2000, 2003, XP, Vista, Win 7) VPN, RouterIncident Resolution: Troubleshoot and resolve moderately complex hardware, software, and network issues. Handle tickets escalated from L1 support. Use remote support tools to assist users.Shift Timings 5:00 pm – 5:00 am (9 Hours Shift Between this window) Weekly Offs-Roster Based Work from Home Budget-7LPA
Job Title
Technical Support Analyst-L2 | US MNC