Job Title

Position Summary: This incumbent shall be responsible for providing high level of technical support to customers at Gujarat/Mumbai/Pune.Key Roles & Responsibilities: Attend breakdown calls of electrical and mechanical nature Generating target revenue for services and spares Collect feedback from customer and share it with the concerned department Prepare reports by collecting, analyzing, and summarizing information Effectively handles customer inquiries and complaints Responsible for driving KPI performance on items such as customer satisfaction, first time fix ratios, responsiveness, percentage of billable hours, and revenue Coaching and developing less experienced distributor service team Providing technical expertise and support to team members across a wide range of equipment and technologies Working with STM for Driving, understanding and awareness of Reliability Services capabilities; ensuring extended distributor team understands the value Packaging Plus offerings provided to customers Identifying opportunities for technical improvements to our existing equipment and systems Measuring performance against key KPIs, such as customer satisfaction, service utilization, revenue realization, and service segment income Increasing revenue and segment income for the region by not only ensuring quality service calls, but also through the sale of maintenance agreements, product conversions/retrofits, and other proactive servicesQualification & Certification (if applicable Diploma or Engineering Graduate (Electrical / Mechanical) Good academic records, 60 % & above all academicsExperience 5 years plus of relevant experience in serviceCommunication & Language Proficiency Strong written and verbal communication skills Simple, clear and customer-centric communication Excellent business communication and presentation skillsCore Competencies/Skill/Any other attribute relevant to the role Practical knowledge of mechanical, pneumatic, electrical, and hydraulic systems, as well as some knowledge of PLC programming Ability to interpret technical information, such as blueprints and CAD layouts, as well as interpret business data and financial information Domain knowledge of the segment Passionate about service Good problem-solving skills