Job Title

ABOUT UStms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including Starbucks, T-Mobile, O2, McDonald’s, and adidas. Most importantly, we're a place where you can achieve great things, and be recognized as the best.WHAT MATTERS THE MOSTBreakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving. tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at .ROLE OVERVIEWThe Quality Specialist is responsible for ensuring Quality Assurance, Food Safety, & Workplace Accountability systems and activities within the assigned market in APAC with the intent to consistently deliver on our promise to the Customer of safe and compliant assured supply utilizing a large diverse and dynamic network of packaging suppliers.The position will support tms’s and clients’ quality and supplier workplace accountability strategies. The roles primary responsibility will be supporting the Quality Managers in assigned market with the complaint management, supplier and material qualification management, supplier workplace accountability program and metric management.RESPONSIBILITIES :EXTERNALCustomer Be the face to the Customer when it comes to matters on quality, food safety, and workplace accountability of packaging Establish and maintain relationships with the Customer so that timely communication of information about product performance and safety is delivered Provide timely and accurate objective data to Customer SCM and QA leads Regularly review and update the Customer to align expectations in the areas of: o Quality o Food Safety Workplace Accountability Manage complaint handling and follow up. Report the root cause and action plans and collate monthly metrics Identify customer needs and uncover improvement opportunities within work flow practicesSupplier Establish and maintain collaborative relationships with suppliers to enable transparent and timely communication of quality, food safety, and compliance related matters Coach supply partners & new suppliers to develop capability to meet customer’s standards Ensure Global Quality and Safety Requirements (GQSR) manual is understood and met by suppliers Visit supplier’s plants to evaluate and assure adherence to safety, process control, quality control, equipment maintenance, and sanitation processes. Work together with suppliers to develop programs to improve deficient areas Lead continuous improvement in quality performance across product categories with supply partners and category teams to include, but not limited to: o Supplier QA reviews and audits (e.g. GMP, HACCP, etc.) with action plans in place to close gaps; o Implement supplier quality metrics, e.g., complaint rate, quality scorecards, supplier ranking mechanism, GMP/HACCP, GFSI certification, SWA, etc. to track, report, and to lead improvements o Monitor product performance at suppliers and stores. Actively manage non-conformances from the field o Identify and implement best practices o Implement Critical to Quality (CTQ) and Over the counter (OTC/ATCQ) programs Ensure that a workable mock recovery program and crisis action plans are in place, communicated, and understood Conduct regular product evaluations of local supplier production versus target products and monitor product quality performance Ensure packaging standards, specifications, and Global Restricted Substances List (GRSL) are understood, enforced, and complied Review packaging artwork Integrate the "Voice of the Customer" into packaging specificationsINTERNAL Establish and maintain collaborative relationships with internal stakeholders and cross-functional resources to enable transparent and timely communication of quality, food safety, and compliance related matters Ensure basic knowledge of Core Menu Governance, packaging standards and specifications are understood across cross-functional resources to enable them to respond faster to questions from the Customer and to demonstrate tms’ category leadership Support market leads in business reviews and other relevant customer-facing opportunities to help message and articulate packaging quality requirements Understand the business and connect the dots on how Quality, Food Safety, and Compliance are key business driversSKILLS AND EXPERIENCE3 - 5 years’ experience in a quality role in a manufacturing environment where the candidate was responsible for raw materials through production to finished goods. Good oral and written communication skills in English and, ideally, the local language Experience in Food or Packaging manufacturing industry Degree in quality-related field Detail-oriented Technical knowledge on paper/plastic products and quality management systems Ability to maintain composure under pressure Capable of working independently with minimal supervision Highly motivated with the desire to achieve Ability to communicate with and influence internal and external customers Excellent organizational & project management skills Confident with problem solving Capable of identifying and implementing continuous process improvements Ability to prioratise Work closely with suppliers on quality programs Demonstrate knowledge of quality practices and principles in a proactive manner to lead supply partners and to educate the Customer