NIIT is Hiring: Associate Client Executive – Technical SupportLocation: Gurgaon (Work from Office) ️ Schedule: 5 Days Working | Rotational Shifts (Including Night Shifts) Transport: Two-way cab service within hiring zone Job Type: Full-time | 1-Year ContractAbout the Role: NIIT is looking for a customer-focused Associate Client Executive to join our Technical Support team. You'll be helping global clients with technical issues, ensuring a seamless support experience.Key Responsibilities: -Provide support via phone, email, or chat -Troubleshoot issues related to software, hardware, and network - Accurately document interactions in the CRM - Meet/exceed targets: First-call resolution, AHT, CSATPreferred Qualifications: -2–4 years of experience in international voice-based BPO/Call Center -Degree in BCA,B.Tech , or B.E. -Strong verbal and written English -Open to rotational and night shifts -SAP knowledge is a plusInterested? Send your resume to Jasleen.2.Kaur@NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Job Title
Technical Support Specialist