Job Title

We are looking for Relationship Manager for CRM department at GurugramKey Responsibility Areas (KRA):(A) Email Oversight and Customer Handling:Monitor daily email activity and ensure timely responses.Handle walk-in customers with a focus on resolution and satisfaction.(B)New Bookings and Documentation:Scrutinize new bookings and ensure proper welcome calls.Oversee the issuance of allotment letters, BBA registration, and tracking customer satisfaction to maintain high service quality standards.(C) Payment and Registration Management:Ensure timely payments and BBA registration for all the assigned bookings (new and old) to ensure a seamless process.(D) Customer Feedback and Monitor NPS :Work closely with the team to gather maximum feedback from walk-in customers and email closures.Monitor team performance and ensure efficient customer engagement.(E) Payment Projections and Collections:Ensure monthly payment projections are met on time by following up with customers and bankers, especially in loan cases.(F) MIS Reporting:Maintain MIS for collection data, payment drop reports, and daily/monthly projections.Loan Disbursement Follow-Ups:Coordinate with bankers, customers, and the finance team to expedite loan disbursement cases.(G)Possession Coordination:Liaise with the site team to track possession timelines and project completion.(H) Approvals and Escalations:Ensure all necessary management approvals are in place for concerned teams and individuals.Address and resolve escalations related to routine walk-ins by providing resolutions aligned with company policies.(I) Project-Level Coordination:Collaborate with the Projects team for updates at the project and unit levels.(J)Customer Satisfaction:Continuously track and enhance customer satisfaction by maintaining high service quality standards.(k) Legal / Non-Legal Client Approvals:Prepare approval notes for legal & Non-Legal clients and ensure a structured follow-up process.Please share your profile at Ashish.jaryal@