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Here's a sample Job Profile you can use for hiring an Operations Manager for Shunya Ananta Healing (SAH). You can customize it further based on your team structure, tools, and exact expectations:Job Title: Operations ManagerLocation: Remote (with occasional in-person meetings, if applicable) Employment Type: Full-Time Reports To: Founders – Krishna & Medha PathakAbout Shunya Ananta Healing (SAH):Shunya Ananta Healing is a transformative wellness company dedicated to helping individuals overcome anxiety and emotional blockages through deep healing modalities such as mindfulness, breathwork, Ho'oponopono, inner child healing, subconscious reprogramming, and retreats. We host programs, workshops, and retreats that create powerful results for our clients.Role Summary:We are seeking a highly organized and proactive Operations Manager to oversee and streamline the daily operations of SAH. This person will ensure smooth functioning across all verticals – team management, scheduling, backend systems, communications, customer support, and ensuring programs run efficiently.Key Responsibilities:Operations Management:Oversee day-to-day business operations, ensuring systems run smoothly.Optimize workflows across content delivery, session scheduling, and backend logistics.Coordinate and maintain program timelines (live calls, WhatsApp courses, emails, etc.).Monitor program implementation to ensure a high-quality client experience.Team Management:Supervise and support a small but growing team (e.g., customer support, tech support, content assistants).Conduct regular check-ins and ensure team accountability.Assist in hiring and onboarding new team members.Track and report team performance and task completion.Customer Experience & Communication:Ensure prompt responses to client queries and WhatsApp community management.Monitor feedback from program participants and take necessary action.Work with customer support to maintain high satisfaction and retention.System & Process Optimization:Work with automation tools, project management tools (e.g., Notion, Trello, Google Sheets).Identify areas to reduce inefficiencies and enhance productivity.Assist in managing CRM tools and email sequences.Support Founders:Assist Krishna and Medha with execution and implementation of strategies.Provide timely updates and reports on key metrics and operational insights.Help coordinate live events, retreats, and special campaigns.Qualifications & Skills:2–5 years of experience in operations or project management (wellness or coaching business preferred).Strong organizational, multitasking, and communication skills.Leadership ability with a knack for team coordination and people management.Proficiency in tools like Google Workspace, WhatsApp broadcast, Zoom, CRM tools, Notion, Trello, or similar.Calm, grounded, solution-oriented mindset.Deep interest in the wellness, healing, or personal growth industry is a bonus.Working Hours:Flexible, with availability during peak hours of SAH operations and key live events.Salary:Competitive, based on experience.