Job Title

Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.Chargebee counts businesses like Freshworks, Calendly, and amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India.We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create — from cars to coffee pods and everything in between. With headquarters in San Francisco and Amsterdam,our 1000+ team members work remotely throughout the world, including in India, Europe and the US.Key Responsibilities:- Analyze customer interaction and transaction data to identify trends and improvement opportunities in the customer lifecycle. - Develop, refine, and implement processes that enhance customer satisfaction and operational efficiency. - Manage stakeholder relationships across functions, ensuring clear communication and alignment on customer operations strategies. - Collaborate with Finance and Planning (FP&A) to ensure alignment on financial forecasts and operational data. - Generate regular reports and dashboards on key metrics for internal stakeholders using SFDC and other CRM tools. - Provide proactive insights and recommendations to optimize customer engagement and operational processes. - Lead cross-functional projects to improve customer service and operational practices. - Assist in forecasting trends based on historical data and current market analysis to support strategic planning. - Ensure consistent and accurate reporting, enhancing data visibility and accessibility across the organization.Qualifications:- Bachelor’s degree in Business Administration, Finance, Economics, or a related field. - 3-5 years of experience in customer operations, with a proven track record of process improvement and stakeholder management. - Proficiency in data analysis and reporting with experience in CRM platforms like Salesforce. - Strong analytical skills with an ability to translate data into actionable insights. - Demonstrated ability to manage cross-functional projects and collaborate effectively with various teams. - Excellent communication and interpersonal skills, capable of working with diverse teams and driving alignment on business objectives. - Knowledge of data visualization tools such as Tableau or Power BI is a plus.