Company DescriptionWelcome to Mystic Panels and Planks! We specialize in high-quality wall décor solutions, including louvers, charcoal panels, acrylic sheets, and planks. With a focus on innovative designs and exceptional craftsmanship, we aim to transform interiors into stunning spaces. Stay connected with us for the latest products and design inspirations.Job Title: Customer Service AssistantLocation: Mumbai (with some flexibility for remote work)Employment Type: Full-TimeSalary: ₹20,000–₹25,000 per monthRole OverviewWe are seeking a dedicated and customer-focused Customer Service Assistant to join our team. As the first point of contact for our customers, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining excellent communication. This is an opportunity to be part of a dynamic team where your contributions will directly impact our customers' experience.Key Responsibilities- Respond promptly to customer inquiries through phone, email, and other communication channels.- Provide detailed information about products, pricing, and services.- Resolve customer complaints by identifying the issue, determining solutions, and following up to ensure resolution.- Process orders, returns, and exchanges efficiently.- Maintain accurate records of customer interactions and transactions.- Collaborate with internal teams to address customer concerns effectively.- Assist in achieving customer service goals and contribute to sales processes when required.- Stay updated on product knowledge to provide expert assistance.Qualifications- Strong interpersonal skills with excellent verbal and written communication abilities.- Proven problem-solving skills and attention to detail.- Ability to work collaboratively in a team environment.- Proficiency in MS Office applications and Tally software.- Prior experience in customer service is preferred but not mandatory.- High school diploma or equivalent (higher education is an advantage).How to ApplyIf you meet the qualifications and are excited about this opportunity, please email your resume to hr.mysticmann@ and hardik@, mentioning your current and expected CTC.
Job Title
Customer Service Assistant