Job Title

We at D.B. Group America, are looking for an “Import Operations Specialist” for our back office operations in Mumbai office. Candidate should possess excellent customer service skills and the ability to manage the whole day-to-day operations and monitor the status of all imports, ensuring the highest quality standards providing services that exceed our customer expectations.Job Description- Responsible for timely and accurate flow of information and documents for each process, ensuring shipments are picked up and flown as booked from origin around the globe.- Monitor and manage all in-transit shipments, proactively updating customers on arrival times, delays, or any transit-related issues while ensuring timely freight delivery. Generate invoices promptly and maintain accurate customer records.- Provide high-level customer service to both internal and external stakeholders, addressing complex inquiries and ensuring customer satisfaction.- Ensure timely and accurate documentation submission to customers and brokers for customs clearance, promptly resolving any discrepancies to avoid delays.- Ensure strict adherence to company policies, SOPs, tariff compliance, and industry best practices while maintaining accurate data input in operating systems (CargoWise).- Conduct detailed job costing analysis, ensuring all payables, receivables, and accruals are accurately forecasted and managed as per company guidelines.- Support and mentor junior team members, providing guidance on best practices and process improvements within import operations.- Prepare and submit regular reports to the Branch Manager, providing insights on shipment status, operational performance, and any challenges encountered.Any other duties/projects as and when assigned by the reporting manager as per business requirements.Location and Shift TimeLocation : Near Marol Naka Metro station, Andheri East, Mumbai (Strictly Mumbai and Thane Candidates Required)Shift Time : 5 pm to 2 am IST (Monday to Friday)Skills Required :- Bachelor’s degree preferred - Minimum 5 years of work experience in the freight forwarding industry handling Ocean Operations. - Knowledge of import and export ocean freight management - Computer Knowledge is a must (Cargowise will be a plus) - Good Communication and Customer Service Skills - Excellent time management skills and should be able to multitask. Capable of managing a healthy amount of stress coming from customer deadlines and unforeseen circumstances. - Ability to work independently and as part of a team.