Job Title

This role is the first point of contact for all Customer contract & order related processes. Accountable for objectives & key results (OKRs) areas of:Delivery service against Customer scheduled orders Audit compliance – contract management, call offs, customer master data etc Detention cost control Issue resolution – ASN creation, invoice uploading, payments, credit blocks, quality issues, returns etcRoles and Responsibilities:1.Contract Management – accurate & timely execution in SAP, continuous monitoring, and feedback to sales for corrective actions (High Focus on Medical Nutrition customers) 2.Customer Order Management – compliance to FIFO, confirmation of scheduled delivery 3.Customer Enquiries/Request & Complaint Management 4.Managing customer account receivables – Making ASN details in customers portal, coordinate for balance payments, Debit / Credit note issue for Detentions, short material delivery etc. 5.Establish and maintain productive working relationship with customers. 6.Control on detention costs at the customers end – mitigation and recovery 7.Customer Satisfaction Index – conduct survey, publish findings, create action plans for improvement 8.Broker commission follow ups Quarterly basis 9.Control on Ageing Inventory for Medical Nutrition products. 10.Customer visits – planning visits to various customers to get better knowledge & understand their pain areas.