Job Title

HCL Tech _ Mega Walk in Drive at 14th to 15th Apr 25 OTC (Billing / Order Management/ Collections / Cash AppsInterview Location: HCL TECH Tower 5 Elcot Sez SholinganallurInterview Timings: 10 Am to 1 PmExperience: 3 to 6 YearsShift: US ShiftHR Spoc : Suriyapriya.T & Priyanka S MannaKEY DELIVERABLESDeliver low effort experience- Interface with internal and external stakeholders to coordinate, support, and execute relevant stages of a customer’s journey and promote flawless delivery of a timely and accurate customer experience - Act diligently to apply all cash application to appropriate accounts in a timely and accurate manner - Facilitate timely resolution of any unapplied and/or misapplied cash - Assist in development of root cause analysis to facilitate corrective actions and reduce inaccuracyAnticipate stakeholder needs- Support business line in resolving operational, commercial or contractual issues, as applicable - Develop clear understanding of risks associated with misapplied cash for customers.Enhance employee experience and skills- Steward performance of the Customer Services team according to defined Customer Experience metrics - Recognize and actively work to leverage the intersection of various work groups and their objectivesCreate a learning organization- Escalate potential improvement items and resolution points to Manager / SupervisorRealign resources- Execute operational activities in compliance with Controls requirements of the respective business area in regards of safety, controls, stewardship, business unit, business continuity plan, and cross functional interaction