Job Title

Salesforce AdministratorGreetings fromPeoplefy Info Solutions ,We're Hiring on Behalf of Our Esteemed Client - A Telecom Product Giant with 45+ years of excellence.A renowned product based telecommunication company that has been a pioneer in the industry for over four decades. Known for its stability, innovation and collaborative culture, the company offers a hybrid work model based out of its Chennai office. This is a great opportunity to join a legacy rich organization driving future of connectivity and digital transformations.Experience- 4 to 7 years Location- Chennai Work Mode- Hybrid Position- Permanent Keyskills- CPQ, Vlocity, Omniscript/ Omni studioROLE DESCRIPTION SUMMARYThe Salesforce Administrator is responsible for supporting the CRM Delivery team in dramatically modernizing the application and operational landscape groupwide within SES, focused on the Salesforce environment. The incumbent will play an important role in our transition to a single, common CRM platform supporting new, common processes across the SES community. The administrator will be joining during an implementation project, which is following an AGILE delivery approach. The administrator will take on administrative tasks during the initial implementation sprints, support in the hyper care/post go live support phase for multiple releases, and ultimately be a part of the team regularly delivering valuable improvements to the delivered application. This is a technical role. The incumbent will be responsible for delivering high-quality configuration-based solutions on Salesforce, Salesforce Lightning, and other peripheral applications supporting the Marketing, Commercial Operations, Sales, and SES Global Services teams. The technical competencies are critical, but understanding of the business processes supported, challenging design and approach are very appreciated in this small team which is aligned very closely with the business units supported. . PRIMARY RESPONSIBILITIES / KEY RESULT AREASThis is a new implementation of Salesforce CRM Party Management and Core Commerce in the cloud. In the short term you will be part of the implementation team. In this context you will keep the SES perspective, challenging our implementation partner to ensure a good quality of deliverables with the specific mindset of long-term maintenance which you will be responsible for. This solution is highly integrated via web services, to applications both in the cloud and on premise. A good understanding of the interfacing technology is critical to many of the functional enhancements you will be responsible for.Additionally, we would look for you to take the following functional roles:· Manage and maintain the Salesforce platform, ensuring optimal performance and availability. · Perform regular system maintenance, including user account management, data integrity, and security settings. · Customize and configure Salesforce applications, including custom objects, workflows, validation rules, and reports. · Develop and maintain dashboards and reports to provide actionable insights to stakeholders. · Provide end-user support and training, addressing any issues or questions related to Salesforce. · Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications. · Implement and manage data migration and data integration tasks. · Ensure compliance with Salesforce best practices and design patterns. · Stay up-to-date with Salesforce releases, features, and best practices. · Troubleshoot and resolve issues related to Salesforce applications. · Assist in the development and implementation of Salesforce policies and procedures. · Ensure compliance implementing and maintaining security protocols, monitoring access controls, and conducting regular security audits and protection standards in accordance with relevant regulations and company policies.COMPETENCIES· Strong analytical and problem-solving skills. · Mindset focused on helping others to succeed and mentoring junior developers. · Ability to work autonomously with minimal supervision, committed to deadlines and willing to meet tight development schedules. · Service and customer-centric mindset. · Knowledge and experience with User Interface (UI) Design is a plus. · Dedicated: displays a strong commitment to the success of SES and inspires others to commit to the organization’s goals. · Resilience: deals effectively with pressure, remains optimistic and persistent even under difficult circumstances, and adapts quickly to change. · Self-starter: takes initiative and proactively identifies ways to contribute to the team and wider SES goals. · Decisive: able to interpret ambiguity, make decisions, and clearly articulate the rationale. · Accountability: holds self and others accountable for individual and team results, accepts responsibility for mistakes, and uses resources efficiently. · Excellent communication and presentation skills, both written and verbal. · Ability to understand business requirements and work towards solutions. · Openness to new technologies, ability to learn quickly, and readiness for change. · Stress-resistant and able to manage multiple tasks simultaneously. · Ability to work in a rapidly changing environment under tight timelines.QUALIFICATIONS & EXPERIENCE· Bachelor's degree in Computer Science, Information Technology, or a related field. · Minimum of 3 years of experience as a Salesforce Administrator. · Strong proficiency in Salesforce configuration and customization. · Experience with Salesforce integrations, including REST and SOAP APIs. · Knowledge of Salesforce best practices and design patterns. · Salesforce certifications (e.g., Salesforce Certified Administrator) are highly desirable. · Excellent problem-solving skills and attention to detail. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Service and customer-centric mindset. · Ability to understand business requirements and work towards solutions. · Openness to new technologies, ability to learn quickly, and readiness for change. · Stress-resistant and able to manage multiple tasks simultaneously. · Ability to work in a rapidly changing environment under tight timelines