Job Title

Role DescriptionTo act as single point contact for customers for support, in co-ordination and collaboration with Planning and other departments as and when necessary, while their orders are in the process of execution starting from Pre-induction phase to RTS.- Responding to customer inquiries via phone, email, and chat in a timely and professional manner. - Managing customer orders, including order entry, tracking, and follow-up. - Coordinating with internal departments to ensure timely and accurate delivery of products and services to customers. - Providing customers with accurate product and service information - Maintaining accurate customer records and updating databases as needed - Managing customer accounts, including billing and payment inquiries - Identifying opportunities to up-sell or cross-sell products and servicesEducational QualificationGraduate or B.E/B.Tech/MBA/ Diploma in AME with 5 years in Customer Service preferably in Aviation domain.Preferred- Strong written and verbal communication skills - Excellent problem-solving skills and ability to work well under demanding situations. - Ability to multitask and manage time effectively - Proficiency in Microsoft Office Suite and CRM software - Knowledge of aviation terminology and regulations preferred