Job Title

Product Delivery Team LeadHere’s what you should know about Convin, before you apply :Convin is an AI-powered conversation intelligence platform that transforms customer-facingConversations such as Sales, Support and Collections, into actionable insights–enhancing business outcomes. Convin was founded in 2021 by four IIT-Delhi alumni with one clear vision– to help B2C brands 10X their business output through customer interactions. Enterprises leverage Convin to improve agent performance, enhance customer satisfaction, and elevate their bottom line, making it an indispensable frontline tool.Who are our clients :We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, PlanetSpark. But as the list is growing at tremendous pace, we are looking for folks who are excited about taking this to the market with us.Still looking for more information, then check our website & Experience:Bachelor’s degree in Business, Project Management, or a related field. A master’s degree or equivalent is a plus.2+ years of experience in handling teams and clients.Previous experience in SAAS leadership or team management roles is highly desirable.Experience working in an agile or scrum environment is preferred.Skills & Competencies:Leadership Skills: Proven ability to lead, motivate, and develop teams in a fast-paced environment.Project Management: Strong organisational and project management skills, with the ability to handle multiple tasks simultaneously.Communication: Excellent written and verbal communication skills, capable of influencing stakeholders and managing cross-functional collaboration.Problem-solving: Strong analytical and problem-solving skills with a proactive approach to risk management.Tech Savvy: Familiarity with product management tools (e.g., JIRA) and a good understanding of software development and delivery practices.Customer Focused: A commitment to delivering exceptional products that exceed customer expectations.Agile Mindset: Understanding and experience with agile methodologies and the ability to implement best practices within the team.Key Attributes:Detail-oriented and process-driven.A collaborative team player with a passion for continuous improvement.Adaptable to a dynamic, fast-paced environment.Responsibilities:Lead and manage the product delivery team to ensure timely and efficient delivery of high-quality products.Oversee the full product lifecycle, from ideation to launch, ensuring alignment with business goals and customer needs.Foster a collaborative environment, working cross-functionally with product managers, CSM, onboarding, and other key stakeholders.Apply agile methodologies and best practices to ensure efficient and high-performing team dynamics.Provide leadership and mentorship to team members, supporting their growth and development.Proactively identify and address potential risks, roadblocks, or challenges in the product delivery process.Communicate effectively with internal and external stakeholders to keep them informed of project status, timelines, and any issues.Continuously improve team processes and performance, ensuring continuous delivery of value to customers.Travel Requirements: The candidate should be feasible with frequent travel to client offices for on-site engagements, meetings, and project-related activities.What makes this role a perfect opportunity?● Expand your knowledge: You get to buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job! It can be a novel, a gratitude journal, or anything that helps you learn something new.● Holiday Allowance: INR 24000 allowance every year for you to travel anywhere.● Learn Fast: Amazing amount of learning that will help you shape your career and pave the path for entry into one of the most lucrative industries in India right now.● The fast-growing startup has no limits on what you can learn and gain in terms of experience