About UsAt Contour Education, we’re reshaping how students learn—one small group at a time. Since launching in 2020, we’ve helped over 6,000 students succeed in their school assessments and final exams through engaging small-group tutoring, backed by a team of 250+ onshore and 70+ offshore staff.Our offshore team in India has been instrumental in helping us deliver high-quality academic content and student support at scale. Now, we’re entering our next chapter: expanding our Indian operations and building out new functions that will fuel our continued growth.In 2025, we’re launching dedicated text-based Sales and Marketing departments—focused on driving enrolments and retention through highly personalised, efficient, and scalable communication. These teams will be fully based offshore and form a core part of our long-term strategy to deliver impact while staying lean.Recognized three years in a row by the Australian Financial Review as one of Australia’s Fastest Growing Startups, Contour is scaling rapidly—and we’re hiring a General Manager to help lead that growth from within. If you’re excited by the challenge of building high-performance teams, implementing cost-effective systems, and shaping operations at scale, this is your opportunity to make a meaningful impact.Why Join Contour?This is a unique opportunity to help shape the next chapter of one of Australia’s fastest-growing EdTech companies. You’ll work directly with the Head of India Operations (based in Australia) and collaborate daily with our People & Culture Manager and Operations Manager (both based in India).We already have mature systems and KPIs in our publishing division. Your role will involve standardizing leadership practices within publishing while focusing on operational efficiencies—including cutting costs and leveraging AI—across existing and future departments (e.g., Marketing and Sales launching in 2025).If you value autonomy, clarity, impact, and the challenge of making teams leaner and more cost-effective, this role is for you.Role OverviewAs General Manager, you’ll work closely with the Operations Manager to oversee team performance, delivery, and cross-functional processes. A primary focus will be operational efficiency and effectiveness, with a strong emphasis on reducing costs and implementing AI-driven solutions where feasible.You’ll be expected to:Lead a team of 70+ remote staff through systems and alignmentMake the team leaner and ensure cost reductions where possibleChampion AI adoption to optimize workflows and reduce overheadBuild new departments from the ground up while maintaining cost disciplineKey ResponsibilitiesOperational & Cost LeadershipManage and scale daily operations across all offshore teams with a focus on cutting costs and streamlining processes.Identify bottlenecks and deploy AI or automation solutions to drive improvements in speed, quality, and cost-effectiveness.Ensure operational consistency through standardized processes, clear KPIs, and continuous improvement initiatives.Strategic ExecutionTranslate company-wide goals into clear plans, prioritizing cost savings and operational effectiveness in every initiative.Monitor KPIs across functions, leading performance and cost-reduction discussions.Use data to inform process improvements, AI adoption, and cost-optimization strategies.Cross-Functional CollaborationPartner with the Operations Manager on delivery, execution, and cost-saving measures.Collaborate with People & Culture, Tech, Academics, Publishing, and newly forming teams (Marketing, Sales) to ensure AI-driven solutions and lean practices are integrated smoothly.Act as the key operational link between offshore and onshore teams, maintaining transparency in budgets and cost controls.Team Management & GrowthSupport and mentor team managers across 9 diverse teams, building a culture of lean operations.Play a hands-on role in hiring and onboarding department leads and future managers who align with cost-conscious strategies.Build a culture of accountability, ownership, continuous learning, and productivity.New Department ExpansionLead the setup of our Marketing and Sales teams in 2025, ensuring lean structures and AI-powered workflows to keep overhead low.Define structure, goals, and workflows for both departments, prioritizing cost reduction in all setups.Ensure seamless integration with existing operations while maintaining financial discipline.Team StructureFully remote team of 70+ staff across India5 cross-functional teams (4–15 people each)Publishing is a mature, high-performing function poised for cost- and operational-efficiency enhancementsWhat We’re Looking ForMust-Haves8+ years of leadership experience, including team or department ownership2–3 years of experience in remote or distributed work environmentsProven success in scaling teams, designing cost-effective systems, and improving performanceStrong communicator with a track record of cross-functional executionComfortable with change, ambiguity, and autonomous decision-makingNice-to-HavesExperience launching or scaling new departmentsFamiliarity with AI/automation tools, dashboards, and data-driven operationsBackground working with HR, operations, or technical teams, especially in cost-optimization contextsWho You AreA strategic thinker who brings clarity to complexityA people leader who empowers others to grow while staying leanA builder who thrives in fast-moving, high-impact environmentsA results-driven operator who values outcomes over red tape—and keeps costs in checkA remote work veteran who leads with trust, context, and clarityPerks and BenefitsCompetitive salary (₹30–₹40 LPA)Fully remote workWork closely with senior leadership across India and AustraliaHelp scale a company impacting thousands of students every yearHigh autonomy, low bureaucracy, and real decision-making powerHands-on role in building new departments (Marketing & Sales) and optimizing cost structuresOpportunity to implement AI-driven solutions for cost savings and efficiency gainsApply today to help lead one of Australia’s fastest-growing EdTech companies through its next phase of scale and impact.
Job Title
General Manager