Job Title: Director of Training (Healthcare RCM)Location: India (Remote)Employment Type: Full-TimeAbout the Role:We are seeking a dynamic and experienced Director of Training to lead our training and development function across our healthcare Revenue Cycle Management (RCM) operations. This is a strategic leadership role responsible for designing and implementing effective training programs that drive operational excellence and align with business objectives.Note: Experience in Healthcare Revenue Cycle Management (RCM) is mandatory for this role.Key Responsibilities:Develop and execute a company-wide training strategy aligned with organizational goals and client requirements.Lead the training department and manage trainers and L&D professionals to ensure consistent and high-quality delivery across all service lines.Design and implement training programs focused on core RCM functions: billing, A/R follow-up, payment posting, claims management, payer relations, compliance, and regulatory standards.Collaborate with subject matter experts to tailor training content to specific RCM roles.Keep training materials updated with the latest trends, tools, and regulatory changes in the healthcare and RCM sectors.Identify performance gaps using operational metrics and implement targeted training interventions.Monitor and evaluate training effectiveness through feedback, assessments, and KPIs.Develop upskilling programs to boost current employee capabilities in RCM.Customize training programs to meet client-specific processes and expectations.Serve as the main liaison for client training requirements and ensure standards are consistently met.Required Skills and Experience:Minimum 15 years of experience in the Healthcare RCM industry.At least 5 years in a leadership role managing large-scale RCM training programs.Expertise in both instructor-led and virtual training methodologies.Proven ability to improve performance through effective training initiatives.Strong communication, analytical, and project management skills.Demonstrated leadership and team-building abilities.Experience delivering training for both Ambulatory and Acute care environments.If you are a strategic thinker with a passion for developing people and a deep understanding of the RCM lifecycle, we encourage you to apply for this exciting leadership opportunity.
Job Title
Director of Training (Healthcare RCM)