Purpose of the JobThe responsibility of the role holder is to grow voice sales, revenue and reduce churn from the assigned accounts. Organize and run customer engagement programs and drive new products penetration to ensure CMS and RMS growth in the assigned accounts.Key Deliverables1. Deliver Postpaid – COCP & COIP Net additions and Fixed Line Installation Targets per AOP targetthrough channel productivity enhancement & creating new infrastructure2. Increase footprints of the roadshow3. Drive plan upgrades4. Continuously enhance CMS through robust engagement5. Monitor sales performance in terms of customer numbers, revenue, ARPU, net ARPU, net Marginlevel, 0-6 months churn in different accounts and making strategic interventions for sustainablegrowth6. Be aware of competition plans & collect insights for market intelligence7. Monitor competition’s customer offerings and planning sales interventions for different class ofclients.Skills Requireda. Commercial Acumenb. Customer Engagementc. Key Account Planning & Managementd. Executive Presencee. Postpaid/Fixed line Product Knowledgef. Time Managementg. Strong stake holder managementh. Strong collaborating skillsEducational Qualifications MBA/PGDBM-Tier III campus/Engg grad (BE/ BTech)Work Experience 4 - 6 years of experience Telecom, OEM’s, cloud service providers, IT, hardware and software companies
Job Title
Voice Account Manager