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Job Title: Brand Account ManagerCompany Name: Digital MojoLocation: Hyderabad OfficeAbout the CompanyDigital Mojo is a dynamic digital marketing agency based in Hyderabad, specializing in real estate marketing solutions. Our mission is simple: to be India's top digital marketing solution provider for the real estate industry. With an exceptional team of 45 professionals, we are currently ranked among the top three agencies in Hyderabad. We believe in delivering high-impact digital strategies that drive results for real estate developers. At Digital Mojo, we thrive on innovation, collaboration, and a relentless pursuit of excellence, all centered around client satisfaction and measurable success.Join the Digital Mojo FamilyAt Digital Mojo, we’re more than just a team— we’re a community of professionals who value creativity, accountability, and results-driven work, creating an inspiring environment where everyone can contribute to the agency’s success. If you’re passionate about digital marketing, eager to learn, and want to play an integral role in shaping the future of real estate marketing, this is the place for you!The 9-Star Ranking SystemWhat is it? The 9-Star Ranking System is a client review system where clients rate the performance of their campaigns on a scale from 1 to 10. A score of 9 or above reflects exceptional service and delivery.How does it work?Collaborate with clients to define 5 Key Result Areas (KRAs) at the start of the project.Conduct monthly reviews with clients to rate the team’s performance based on these KRAs.Address scores below 9 by taking proactive actions to close performance gaps and improve results.Why is it important? The 9-Star Ranking System ensures transparency, accountability, and a commitment to excellence. It drives client satisfaction, strengthens relationships, and ensures that the team consistently meets expectations. It is vital to building trust, fostering long-term success, and pushing the growth of both clients and the team.Why the Role MattersAs an Account Manager, you are at the heart of client success. Your role is key to achieving and maintaining high client satisfaction scores, directly impacting the overall success of the agency. By managing client relationships effectively, overseeing campaign performance, and delivering on agreed goals, you will contribute to our 9-Star Ranking and help us expand our position as the leading real estate digital marketing agency in India.Key ResponsibilitiesKey ResponsibilitiesManage Client Relationships:Serve as the primary liaison for assigned accounts, ensuring 90%+ client retention through consistent communication and value delivery.Define Success Metrics:Collaborate with clients to establish 5 KRAs that align with their goals and ensure regular updates on progress.Drive Client Satisfaction:Achieve and maintain an average client satisfaction score of 9/10 by delivering exceptional service and results.Coordinate with Teams:Work closely with internal teams to ensure timely delivery of projects, achieving a 95% on-time completion rate.Upsell and Cross-Sell:Identify opportunities to introduce additional services, contributing to a 20% increase in client revenue year-over-year.Track Performance:Monitor client campaign metrics, ensuring 3x ROI on paid campaigns and a 30% increase in engagement across digital platforms.Average CPL of Rs. 650 across Google and Meta for real estate clients.Positive leads 30% of leads generated.Site visit within Rs. 16,000 (Projects from 1Cr - 2 Cr) and Rs. 12,000 for projects below 1 Cr.Resolve Issues:Address client concerns promptly and effectively, maintaining a response time of less than 24 hours for client inquiries.Who You AreExperience:3-6 years in account management or digital marketing, preferably within real estate.Proven track record of managing performance-driven campaigns and client relationships.Skills:Expertise in digital marketing tools (Google Ads, Meta Blueprint, SEO).Strong communication, negotiation, and presentation skills.Ability to analyze data and turn insights into action.Proficiency in social media platforms (e.g., Instagram, Facebook, LinkedIn, YouTube) and tools like Hootsuite, Buffer, or Sprout Social.Strong understanding of analytics tools like Facebook Insights, Google Analytics, and Instagram Analytics.Exceptional writing, editing, and storytelling skills for social media content.Mindset:Proactive, results-driven, and focused on achieving long-term client success.Collaborative, with a strong desire to contribute to the team's growth.Client-centric, always looking for ways to add value and exceed expectations.Creative and passionate about leveraging social media to tell compelling stories.Data-driven and results-oriented, focused on achieving measurable outcomes.Why You’ll Love Working with UsCollaborative Environment: Join a team that believes in mutual support, transparency, and open communication.Growth Opportunities: We provide continuous learning opportunities to help you grow in your career and make an impact on the real estate digital marketing space.Perks: Flexible work arrangements, competitive salary packages, and a vibrant work culture.Next StepsFill Out the Application Form: Submit your details and let us know why you’d be a great fit for Digital Mojo.Application Review: Our team will carefully review your application.If You’re the Right Fit: If your application matches what we’re looking for, we’ll reach out to you.Interview Process:Step 1: HR Round – A discussion to understand your background, experience, and career goals.Step 2: Interview with Department Managers – A technical round to assess your skills, expertise, and alignment with the team.Step 3: Final Interview with the Leaders – A conversation with our leadership team to align on expectations, values, and your vision for the role.