Make the Move from a Job to a CareerAre you ready to elevate your customer service career in a dynamic and fast-paced environment? Join us and gain hands-on experience with airline standard operating procedures and superior service delivery skills. If you’re a motivated team player with a passion for customer satisfaction, this is the opportunity you've been waiting for! Job Responsibilities:Communicate effectively with customers via calls, emails, or chatProvide clear, confident, and courteous responses in real-timeHandle complex situations with composure and efficiencyUse tools like MS Office (Word, Excel, Outlook) proficientlyGDS experience (Amadeus or Galileo) is an added advantageEnsure seamless service across all touchpointsBe flexible with rotational shifts and weekly offs as per process needs Key Requirements:Excellent English communication skills (spoken and written) are mandatoryMinimum 6 months of experience in Customer Service / ReservationsBackground in Aviation, Hospitality, Travel, OTA, or BPO preferredConfident, energetic, and assertive communication styleGraduate in any stream / Hotel Management / Aviation Diploma holders Why Join Us?Work-Life Balance: 9 hours a day, 5 days a weekPro-rata Pay for those opting to work extra hours/daysCompetitive Salary with night shift allowance and performance-based incentivesCareer Growth: Fast-track promotions to Team Leader/SupervisorEligible for TAM (Training for Assistant Manager) – our in-house management development program
Job Title
Airline BPO Associate