Job Title

Amura’s VisionWe believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain. This allows us to do more of everything that is important to each one of us. Billions of healthier brains, sitting in healthier bodies, can take up more complex problems that defy solutions today, including many existential threats, and solve them in just a few decades. Billions of healthier brains will make the world richer beyond what we can imagine today. The surplus wealth, combined with better human capabilities, will lead us to a new renaissance, giving us a richer and more beautiful culture. These healthier brains will be equipped with deeper intellect, be less acrimonious, more magnanimous, and have a kinder outlook on the world, resulting in a world that is better than any previous time. We find this vision of the future exhilarating. Our hopes and dreams are to create this future as quickly as possible and ensure that it is widely distributed and optimized to maximize all forms of human excellence.Role OverviewAt Amura Health, we’re on a mission to revolutionize chronic care with a patient-first approach. As our virtual care model scales, ensuring service quality across both Doctors and Health Coaches teams is essential. We're hiring a Service Quality Manager to build, own, and scale a care delivery quality function that spans everything from WhatsApp response SLAs to call experience audits. This is a strategic and hands-on role, perfect for someone who can envision a best-in-class care quality framework — and execute it with precision.ResponsibilitiesStrategic Planning & Quality Framework Development:• Develop and implement a comprehensive service quality strategy aligned with organizational goals.• Build and maintain a customer feedback loop to drive continuous improvement and issue resolution.• Proactively identify and mitigate risks that could impact service quality or patient satisfaction.• Stay up to date with emerging trends and introduce innovative quality solutions in virtual care.Quality Assurance & Performance Monitoring:• Set up and oversee quality assurance systems to ensure service delivery consistently exceeds standards.• Monitor WhatsApp group responsiveness for the doctor team; track breaches and implement interventions.• Audit health coach-patient calls for empathy, accuracy, and compliance with SOPs.• Implement quality control measures and monitor key performance indicators (KPIs) related to care delivery.• Analyze data to identify trends and areas of improvement, present actionable insights to leadership.• Lead continuous improvement initiatives and foster a culture of service excellence.Team Leadership & Development:• Build and lead a quality team as needed; manage quality leads and specialists.• Deliver training programs for both health coaches and doctors to embed quality standards in daily delivery.• Conduct regular process audits, identify service gaps, and ensure closure through follow- ups and coaching.• Communicate quality standards and expectations clearly to all care team members.• Act as a cross-functional partner to operations, L&D, medical leadership, and tech teams to align quality initiatives.RequirementsExperience:• 7–12 years of experience in healthcare quality, service operations, or patient experience management.• Proven experience in designing and implementing quality assurance frameworks in a healthcare or health tech environment.• Experience setting up SLAs, call monitoring systems, and performance tracking mechanisms.• Strong grasp of quality management principles, patient engagement, and healthcare service metrics.• Certifications in Lean Six Sigma, IHI, NABH, or healthcare quality managementBonus:• Experience with digital health platforms, WhatsApp-based care delivery, or call center QA.• Worked in high-volume, high-growth setups where speed, quality, and experience were equally criticalHere are answers to some questions you may haveWho is Amura?We are a health startup with presence in multiple countries.How old are you?6+ yearsWhat is special about you?Our clients are at the heart of the Amura protocol, an intensive health program. Choosing this journey makes them truly special. Our team, composed of brilliant minds in operations, medicine, and marketing, invites you to explore joining us. Our success is evident in our 82+ Net Promoter Score (NPS), and all our business comes organically as people love what we do.What is special about working with you?You will grow crazy-fast. As a rule of thumb, you can expect 5 years of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. But beware, growth like that cannot be achieved by any ordinary personWhat kind of people are you looking to add to your team?We are looking for people who, when given the opportunity to have a measurable impact on the world, will take it. Who values human life and is willing to work tirelessly on not only improving themselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth. Anyone that joins the team will not only find the challenges they need to push them, but also will have Amura at their back for support and guidance.Where is your office?Chennai (Perungudi)Work ModelWork from Office – because great stories are built in person!Do you have an online presence?(we are @AmuraHealth on all social media)Perks I get when I join Amura?● Great salary, combined with greater growth opportunities● Health insurance for you and your dependents● All Amura programs are available free of cost to you and your dependents (you’ll have to pay for the consumables, though)