About the Company: Coffee Day Global Ltd. (CDGL) is arguably India’s largest coffee retail conglomerate known as Café Coffee Day with leadership position, also well known in the automated beverage dispensing solutions under the brand name Coffee Day Beverages. Café Coffee Day is India's largest café chain in terms of the number of café outlets with more than 460+ cafes across the country. CCD, as it is popularly called, opened its first café in Bengaluru in 1996 and has pioneered the coffee culture in the chained café segment in India by bringing in a range of delectable food and beverage products served in a contemporary, youthful ambience, and offering a variety of novel experiences - all with a promise of “A lot can happen over coffee!" Coffee Day Beverages embarked on a dynamic journey to become the largest ‘fresh milk - roasted coffee beans’ vending chain with a distinct brand identity of its own. Today, we have become the largest player in the segment with over 50000 + installations across the country. And, we continue to grow! We have made freshness an integral part of the vending machine proposition. The best ingredients are used and strict quality checks are performed to ensure consistent quality of the coffee beans. This enables us to deliver the satisfaction of a freshly brewed cup of beverage. Our reach extends across the length and breadth of the country.Position Reports to: Regional Service Head-NorthKnowledge, Skills & Abilities:Knowledge:Lead team towards achieving customer satisfactionTo maintain adherence to SOPHandling all technical issues within the said TATHelp resolve problems through technical & non-technical insightsSkills:Good Leadership and Team management skillsGood analytical & problem-solving skillsEffective Verbal & written communication skillSpares & Inventory ManagementGood computer knowledge to understand and run service software Qualifications: B.E/B.Tech (Mechanical, Electronics, Electrical, EEE, Instrumentation or relevant fields) - Minimum5+ years of experienceLocation : ChandigarhDuties & Responsibilities: Operation:Will be heading end to end service operations for Coffee Day Global including Café Coffee Day and Coffee Day Beverages (Vending machines) taking care of complete Branch.Will be handling team for end to end Cafe’s maintenance & renovation including all Café equipment like ice cube mc, deep freezer, pastry cooler, refrigerator, and all type of AC 1 TR to 11 TR •Responsible for complete breakdown & preventive maintenance activities for Coffee Day vending machines installed at client sites.Negotiate with vendors for R&M issues like- Plumbing, Carpentry, Glazing, Aluminum, fabrication, shutter work etc., for best lowest rates and the work qualityCoordinate with SCM team for equipment certification and liquidation as per requirement.Adherence of TAT as per SOPData collection of machine nos.Controlling cost, allocating resources as per priorities and company requirements.Responsible for Machines and Spares planningMonitoring all Service Activities for the assigned statesCandidate’s Profile :B. Tech with at least 5 years of experience in Service & maintenance operations.Exposure to service of Refrigeration/ Air Conditioning products will be an added advantageShould have exposure to team handling of Field technicians/ Field EngineersMust be strong in vendors managementGood communication skillShould be Commercially savvy
Job Title
Assistant Service Manager