Job Title

Reporting to Group Manager / Sr. Group Manager – Training – Ensuring strict and absolute compliance to the training governance plan of the business- Identifying training and development needs through Product Knowledge Tests & Quality defect analysis- Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs- Disbursing Product & Process updates in line with training governance- Co-ordinate / conduct refresher training based on TNI- Conducting appraisals- Devising individual coaching / learning plans- Creating/updating training materials for in-house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals- Supervising training delivery during new hire and project transition periods- Measuring training effectiveness and maintaining all required Training MI, including but not limited to, daily, weekly, monthly reports and dashboards as outlined by training governance- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers- Evaluating trainers and training & development programs through classroom observation sessions- Responsible for and managing, maintaining and allocating all training material & resources as applicable (training rooms, stationery etc.)- Deliver one on one coaching and provide feedback whenever requiredTransition knowledge would be an added benefitQualificationsGraduate