Job Title

Onsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for all.Our subscriptions include discounts on medicine orders, health checkups, fitness plans, free doctor teleconsultations, and insurance, among other benefits. We believe in inclusivity which means our plans are not limited to full-time employees. We also cover contractual workers, interns, freelancers, and consultants.We encourage you to read more about us on . You can also find us on LinkedIn, Instagram, and YouTube.Below are stories that define our journey and showcase our commitment to democratizing healthcare across the country.Onsurity is providing healthcare membership to SMEs with as low as three employeesThe Journey Of Startups: Journey OnsurityCricketer Anil Kumble backs Onsurity as strategic advisorOnsurity partners with Gulf Oil to offer healthcare to 10,000 truckers83% Indian Employees Unaware Of Employer-Provided Healthcare Benefits, Says StudyNews: Onsurity secures $45M Series B round led by Creaegis — People MattersWe were also featured in the first season of Disney+ Hotstar's remarkable series, The Great Indian Disruptors.Our strategic partner and investor, cricketing legend Anil Kumble, is actively involved in our mission to make healthcare more accessible. Anil Kumble recently graced us with his presence at Onsurity’s Bengaluru office and engaged with our employees. He is passionate about our mission and has played an instrumental role in our journey so far.Recently, Dun & Bradstreet India acknowledged our mission and conferred us with the Dun & Bradstreet Start-up 50 Trailblazer 2023 award.Responsibilities:• Provide support to our Account management team in managing relationships with clients and ensuring their needs are met.• Assist with responding to customer inquiries, resolving issues, and providing guidance on product usage.• Collaborate with internal teams to coordinate customer onboarding, training, and support activities.• Learn about our products, services, and industry trends to better understand customer needs and challenges.• Help maintain accurate customer records and documentation in our CRM system.• Participate in team meetings and training sessions to enhance your knowledge and skills.• Contribute ideas and insights to improve our customer success processes and initiatives.• Assist with tracking and reporting on key performance indicators (KPIs) related to customer satisfaction and retention.Qualifications:• Bachelor's degree in business administration, marketing, communications, or a related field.• Strong communication and interpersonal skills, with a customer-focused mindset.• Eagerness to learn and grow in a fast-paced, dynamic environment.• Ability to work collaboratively as part of a team and independently when needed.• Attention to detail and strong organizational skills.• Proficiency in Microsoft Office Suite and willingness to learn new software tools.• Previous internships or extracurricular activities related to customer service, sales, or account management are a plus, but not required.