About IntellismithIntellismith, founded in 2019, is a dynamic HR service and technology startup. Our mission is to tackle India's employability challenges head-on. Currently, we operate two key lines of business: recruiting and outsourcing. With teams based in Noida, Chennai, Mumbai, and Bangalore, we collaborate with top brands in the BFSI and IT sectors.As we chart our growth trajectory, we're transitioning from a service-centric model to a product-focused company. Our journey involves building a cutting-edge skilling platform to empower Indian youth with domain-specific training, making them job-ready for the competitive market.Why Join Intellismith? Impactful Mission: Be part of a forward-thinking organisation committed to solving employability challenges. Your work directly contributes to bridging the skills gap and transforming lives. Innovation and Growth: Contribute to our exciting transition from services to products. Shape the future of our skilling platform and impact Indian youth positively. Collaborative Environment: Work alongside talented professionals across multiple locations. Our diverse teams foster creativity and learning. Entrepreneurial Spirit: Intellismith encourages fresh ideas and entrepreneurial thinking. Your voice matters here. As a leading outsourcing partners, we are hiring an IT Operations Executive (L1 Support) to work on a project for our client, which is a globally recognized consulting firm specializing in areas such as technology, risk, compliance, and internal audit. With a presence in over 25 countries and a track record of serving a significant portion of Fortune 100 and Fortune 500 companies, they are committed to delivering innovative solutions and fostering a collaborative work environment.Job Details:Experience required- 3 years of experience of monitoring IT InfrastructureCTC Bracket - Competitive and commensurate with experience.Qualification- B.E./B.Tech in Computer science or Information TechnologyLocation – Delhi, Bangalore and LucknowNotice Period: Immediate to 15 days (Candidates with Notice period of less than 30 days are preferred) Mandatory Skills:Experience with EMS tools (e.g., Zabbix, SolarWinds, Nagios)Familiarity with ITSM ticketing tools (e.g., ServiceNow, BMC Remedy)Basic L1 troubleshooting skillsStrong documentation and communication skillsUnderstanding of SLAs and SOP-based supportResponsibilities:Monitor IT infrastructure using EMS tools and respond to alertsLog and manage incidents via ITSM platformsPerform basic troubleshooting and escalate as per SOPsMaintain documentation, reports, and shift handoversCoordinate with internal teams/vendors for resolutionEnsure SLA adherence and follow escalation workflows#ITOperations #EMS #Monitoringtools #EMSTools #ITInfrastructure #Career #Jobopportunity
Job Title
Urgent Hiring - IT Operation Executive (L1 Support)