Job Title

Accountabilities:Provide exceptional traveller care and customer services to corporate clientsAccurately complete end to end travel requirements both international and domestic travel arrangement for air, hotel, rail, request for ticketing, fares, routings and visa request for corporate travellers.Incumbent should have good knowledge of domestic and International critical itineraries – geographical knowledge is mandatoryOpen to work 24/7 environment, roster off, week end working, public holidays and festivalsManaging building relationship with VFS and embassies plus vendors in order to get timely confirmationsCo-ordinate internally with departments to ensure quick resolution for the customer to adhere SLAEnsure latest updated policies, procedures, desk instructions are read and compliedExcellent customer service and communications skills – written and verbalProviding consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient routings for lowest logical fares and preferred carrier usage in co-ordination with clients travel policesMaximize the benefits of company, desktop applications and telephony to deliver superior experience to business travellersResearch and resolve client inquiries/ issues at point of sale, coach develop and mentor peers, new/ junior travel consultantsComply with all legal and industry standards. Embrace the role of providing superior consultative value to clients versus just being an order takerEnsure each PNR contains standard documentation and document any exceptions handled during the reservations process Experience & Skills: Graduate. Diploma, degree in travel & tourism would be added advantage5+ relevant experience in travel domainImplant experienceBuild excellent relationship with customer groups, peers and seniorsShould be a team player and manage show alone if requiredGDS experience is mandatory – Galileo & Amadeus.Knowledge of corporate travel economics and travel technology/ tools will be an added advantage